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 Press releases
May 10, 2012
eGain to host 2012 North America Customer Summit
May 10, 2012
eGain to Present at JMP Securities 11th Annual Research Conference in San Francisco on May 16, 2012
May 8, 2012
eGain announces fiscal 2012 third quarter financial results
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eGain in the news
Forbes
Forbes Insights Q&A with eGain’s Anand Subramaniam on eCommerce and the Customer Experience
1to1 Media
The Pros and Cons of Scripting Contact Center Conversations
destinationCRM
Learn How to Integrate Social Media With Your CRM Systems
InternetRetailing
Negative feedback most likely to cause UK customers to abandon baskets: research
TMCnet
eGain Delivers On-Demand Customer Contact Information Solution
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How can eGain help you?

eGain helps organizations transform their traditional call centers into multichannel
customer interaction hubs. eGain® 10 is the industry's most innovative and complete software suite for multichannel customer service and knowledge management.

An eGain-powered customer interaction hub will help you:

Enhance customer experience, acquisition, and retention
Improve contact center agent productivity
Increase self-service adoption
Increase revenue through upsell and cross-sell at the point of service
Ensure compliance and security in customer interactions
Reduce unwarranted field visits, product returns, and associated costs
Build customer loyalty through brand-aligned customer service™

 


 
Featured best practices
Five Transformational Innovations to Boost B2C Web Sales
From Silos to Social-Blended Multichannel Customer Experiences: A Seven Step Roadmap for Success
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